Terms of Service - Ben and Hollie Academy
Last Updated: 30 September 2026
1. Who We Are
This website is operated by Ben And Hollie Academy L.L.C-FZ
Contact: support@benandhollieacademy.com
Registered Address: Meydan Grandstand, 6th Floor, Al Nad Sheba, Dubai United Arab Emirates
By purchasing or accessing any programme, course, mentorship or community membership via benandhollieacademy.com you agree to these Terms.
2. Programmes and Services
2.1 We provide bespoke mentoring, coaching and education for short-term rental and Airbnb businesses.
2.2 The programme includes the level of support outlined in your enrolment details, which may include mentoring sessions, one-to-one WhatsApp support, and access to course materials and community platforms.
2.3 Participants are expected to engage proactively, attend scheduled sessions where reasonably possible, and check the Skool community before requesting support on topics already covered.
2.4 Failure to schedule or attend sessions does not constitute grounds for refund, extension or additional support.
3. Dedicated Coach
3.1 Each participant will be assigned a dedicated coach as your primary point of contact.
3.2 We reserve the right to reassign your coach at our discretion due to availability, illness, operational needs or staffing changes. Reassignment does not constitute grounds for refund or compensation provided the overall level of support continues.
4. Extended Support
4.1 We aim to help participants secure their first property within the initial programme period agreed at enrolment.
4.2 Where a participant fully implements the programme and meets the qualifying criteria set out by your coach, we may at our sole discretion continue to provide additional support beyond the initial programme period.
4.3 Qualification for extended support requires, as a minimum: completion of course content, consistent outreach activity as set by your coach including recorded calls shared with your mentor, attendance at mentoring sessions, attendance at qualified property viewings or providing evidence where not possible, and active use of support channels.
4.4 Failure to meet these requirements means you will not qualify for extended support. Provision, duration and scope of any extended support remains at our sole discretion.
5. Deferral Policy
5.1 Deferral requests are considered case by case in circumstances involving exceptional personal or financial hardship.
5.2 Deferrals are not guaranteed and must be submitted in writing to support@benandhollieacademy.com.
6. Fees and Commissions
Any third-party agency commissions, referral fees or introducer payments connected to programme enrolment are non-refundable unless agreed by us in writing.
7. Rules of Engagement
7.1 WhatsApp Support: Monday to Friday, 8:00 AM to 8:00 PM UK time. Messages outside these hours will be responded to in the next support window. Out of hours responses are at coach discretion.
7.2 Community Access: You may be granted access to our community group for networking and peer support. Continued access beyond your initial programme period is at our discretion.
7.3 Conduct: You must conduct yourself professionally and respectfully. Abusive, discriminatory, threatening, defamatory, harassing or inappropriate behaviour will not be tolerated. We reserve the right to suspend or terminate access to mentoring, support channels or community groups for breach of these rules. Termination for misconduct does not entitle you to any refund.
8. No Income or Results Guarantee
8.1 We do not guarantee any income, revenue, profitability, property acquisition or business outcome.
8.2 Testimonials and case studies are genuine but illustrative only and not guarantees of typical results.
8.3 Results depend on your effort, experience, market conditions and factors outside our control. Failure to achieve a desired outcome is not grounds for refund or claim.
8.4 We provide education and mentoring only. You remain responsible for your decisions, compliance and business operations.
9. Marketing and Promotional Use
You grant us permission to use testimonials, reviews, messages, screenshots, photos, videos or results you voluntarily share for marketing and promotional purposes across social media, websites, ads and sales materials. You may request anonymisation where reasonably practicable.
10. Refund and Cancellation Policy - 14 Day Cooling Off Period
10.1 You are entitled to a 14 day cooling-off period from the date of purchase.
10.2 During the 14 day period, a refund may only be requested where you have not: (a) accessed any course materials or digital content; (b) attended any mentoring or coaching sessions; (c) used any support services; (d) joined or engaged in any WhatsApp groups, community platforms or communication channels; or (e) otherwise engaged with the programme in any way.
10.3 By accessing materials, attending sessions, contacting mentors, or joining support groups during the cooling-off period, you expressly request that services commence immediately.
10.4 After the 14 day cooling-off period expires, all payments are non-refundable except where required by applicable law.
10.5 No refunds, credits or compensation will be issued for lack of results, level of engagement, personal or financial circumstances, failure to complete the programme, dissatisfaction, or decision to discontinue.
10.6 All refund requests must be submitted in writing to support@benandhollieacademy.com within the 14 day period. Approved refunds will be processed via original payment method within 30 business days.
11. Chargebacks
You agree not to initiate a chargeback or payment dispute after expiry of the 14 day period. Where a chargeback is initiated, we reserve the right to contest it and you shall be liable for all costs incurred in recovery including legal fees, administrative costs, collection fees, court expenses and interest.
12. Governing Law
These Terms are governed by the laws of Dubai and the United Arab Emirates. Any dispute arising out of these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE. Where we are successful in enforcing these Terms, you shall be liable for our reasonable legal costs.